FAQs
Frequently Asked Questions
About Gardeot
What is Gardeot?
Gardeot is a premium streetwear brand inspired by ice hockey. Our mission is to elevate the sport worldwide, while delivering high-quality apparel that blends performance, comfort, and style.
Who is Gardeot for?
Gardeot is for those who are passionate about ice hockey and want to express that passion in their everyday style. Whether you're a player, a fan, or someone who appreciates sports-inspired streetwear, Gardeot is designed for you.
Where is Gardeot based?
We are based in the UK but ship worldwide.
Orders & Shipping
Where do you ship?
We offer worldwide shipping. Shipping times and costs vary based on location.
How much is shipping?
Shipping costs are calculated at checkout based on your location.
How long will my order take to arrive?
We aim to process and dispatch orders within 1-3 business days. Delivery times vary depending on your location:
- UK: 2-5 business days
- Europe: 5-10 business days
- International: 7-14 business days
Can I track my order?
Yes! Once your order is shipped, you’ll receive a confirmation email with tracking details.
Products & Sizing
How do your T-shirts fit?
Our T-shirts are designed for a relaxed, oversized fit. If you prefer a more fitted look, we recommend sizing down. Size chart is available on all product pages.
What materials do you use?
Our clothing is made from high-quality, durable materials that prioritize comfort and style. Full fabric details can be found on each product page.
How should I care for my Gardeot apparel?
To keep your gear in the best condition:
- We highly recommend washing by hand - this maintains the premium feel.
- Avoid tumble drying to maintain fabric integrity
- Do not iron directly on prints - turn inside out and reduce heat on iron
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery, as long as the item is unworn and in its original packaging. Customers are responsible for return shipping costs.
Can I exchange my item for a different size?
Yes! If you need a different size, contact us within 30 days, and we’ll help arrange an exchange.
What if my item is damaged or incorrect?
If you receive a faulty or incorrect item, reach out to us immediately at support@gardeot.com with your order number and photos, and we’ll make it right.
Payment & Discounts
What payment methods do you accept?
We accept all major credit and debit cards, PayPal (including Pay In 3), Apple Pay, Clearpay (UK only) and Google Pay.
Do you offer discounts or promo codes?
Occasionally, we run special promotions. Sign up for our newsletter and follow us on social media to stay updated on exclusive offers.
Other Questions
Will you be releasing more designs?
Yes! We have more drops coming soon. Stay updated by following us on social media or signing up for our newsletter.
Do you sponsor teams or players?
At this time, Gardeot remains neutral and does not work with specific teams. However, we are open to collaborations through our 'Draft Class' ambassador program. We are however, open to working with charities that align with our values.
How can I contact you?
For any questions, reach out to us at support@gardeot.com or through our social media channels.